At First Year Nutrition (“we”, “us”, “our”), we are committed to protecting your privacy and handling your personal information with care and respect.

This Privacy Policy explains how we collect, hold, use and disclose personal information, including health information, through our website at www.firstyearnutrition.com, through enquiries and bookings, and in connection with the services, programs, resources and products we provide.

If you do not agree with this Privacy Policy or do not wish for your personal information to be collected in the ways described below, we may not be able to provide some or all of our services to you.

1. What information we collect

We may collect personal information such as:

• your name

• date of birth

• email address

• phone number

• address

• emergency contact details

• payment and transaction details

• appointment and booking information

• information submitted through enquiry forms, intake forms or questionnaires

• communications you send to us by email, phone, website form or social media

• information about how you use our website, including device, browser and usage data

• marketing preferences and interactions with our emails, advertisements or website

If you engage with us for clinical services, we may also collect sensitive information, including health information, such as:

• medical history

• medications and supplements

• allergies and intolerances

• pregnancy, fertility, infant feeding, paediatric, diabetes or other relevant health information

• referral information

• test results, reports or documents you provide to us

• details of other healthcare providers involved in your care

• Medicare, private health fund or billing details where relevant

We only collect information that is reasonably necessary for the operation of our clinic, delivery of our services, or the functions described in this Policy.

2. How we collect information

We may collect your information in a number of ways, including when you:

• visit our website

• submit a contact form or enquiry form

• book an appointment

• complete an intake or consent form

• purchase a program, workshop, resource or digital product

• subscribe to our email list or newsletter

• contact us by email, phone, Instagram, Facebook or other channels

• attend a consultation, workshop or program

• provide documents, reports, referrals or test results

Where appropriate, we may also collect information from third parties, such as:

• your referring doctor or other healthcare providers

• a parent or guardian

• practice management or booking systems used to support our service delivery

• website analytics, advertising and tracking tools used on our website

Where practicable, we will collect information directly from you.

3. Why we collect your information

We may collect, hold, use and disclose your personal information for purposes including:

• responding to your enquiries

• determining whether our services are suitable for your needs

• booking and managing appointments

• delivering nutrition and dietetic services

• maintaining clinical records

• communicating with you about your appointments, care, services or purchases

• processing invoices and payments

• sending requested resources, downloads or service information

• liaising with other healthcare providers involved in your care, where appropriate

• improving our services, systems and website

• internal administration, planning and record keeping

• quality improvement, education and service review

• sending marketing or promotional communications where permitted

• understanding how users interact with our website and advertising

We do not sell or rent your personal information.

4. Health information

Because First Year Nutrition provides health-related services, some of the information we collect may be sensitive health information.

We take extra care with health information and only collect, use and disclose it where reasonably necessary for the provision of our services, administration of our clinic, or where otherwise permitted or required by law.

5. Practice management systems

We use Halaxy and may use other related systems or service providers to support bookings, client records, forms, communications, invoicing and practice administration.

Information stored in these systems may include:

• contact details

• appointment details

• intake form responses

• clinical notes

• billing information

• referrals and uploaded documents

We aim to use reputable service providers and take reasonable steps to protect the information stored in those systems.

6. Website analytics, Meta Pixel, Google Ads and social media

Our website may use tools such as Facebook Pixel / Meta business tools, Google Ads, and other analytics or tracking technologies to help us understand how people use our website and how our marketing performs.

These tools may collect information such as:

• pages viewed

• time spent on pages

• actions taken on the website

• browser and device information

• IP address or approximate location data

• referral source

• ad interactions and conversion activity

We may use this information to:

• improve website performance and user experience

• understand which services or content are most helpful

• measure the effectiveness of our advertising

• show relevant advertising on platforms such as Facebook, Instagram and Google

This type of tracking generally relates to website and marketing activity, not your full clinical file.

If you interact with us via Instagram or Facebook, your interactions may also be processed by those platforms according to their own privacy practices.

You can manage cookies through your browser settings and manage ad preferences through your Google or Meta account settings where available.

7. Cookies

Our website may use cookies and similar technologies to:

• support website functionality

• remember user preferences

• understand site traffic and usage patterns

• improve website performance

• support analytics and advertising activity

You can usually control cookies through your browser settings. Please note that disabling cookies may affect how some parts of the website function.

8. Disclosure of your information

We may disclose your information to trusted third parties where reasonably necessary, including:

• practice management and booking platforms

• payment processors

• IT, website, email and administrative service providers

• other healthcare providers involved in your care

• professional advisers, insurers or contractors supporting our business operations

• government authorities, regulators, courts or tribunals where required or authorised by law

We aim to limit disclosure to what is reasonably necessary in the circumstances.

9. Overseas disclosure

Some third-party providers we use for website, analytics, email, advertising, cloud storage or business operations may store or process information outside Australia.

Where this occurs, we take reasonable steps to work with providers that use appropriate privacy and security safeguards.

10. How we store and protect your information

We take reasonable steps to protect the personal information we hold from misuse, interference, loss and unauthorised access, modification or disclosure.

These steps may include:

• secure, password-protected systems and devices

• restricted access on a need-to-know basis

• secure cloud-based software

• website security measures

• antivirus and device protection

• confidentiality practices

• secure handling of records and communications

While we take reasonable precautions, no system or method of transmission can be guaranteed to be completely secure.

11. Data breaches

If a data breach occurs that is likely to result in serious harm and we are required to notify under applicable law, we will take the appropriate steps in response, including notification where required.

12. Access to your information

You may request access to personal information we hold about you, subject to any legal exceptions.

Before providing access, we may need to verify your identity.

In some circumstances, we may lawfully refuse access, for example where giving access would be unlawful or where another permitted exception applies.

13. Correction of your information

If you believe that personal information we hold about you is inaccurate, incomplete, out of date, irrelevant or misleading, please contact us and we will take reasonable steps to correct it.

14. Marketing communications

If you subscribe to our mailing list, download a resource, make an enquiry, or otherwise provide your contact details, we may send you updates, educational content, clinic news or promotional communications.

You can opt out of marketing emails at any time by clicking the unsubscribe link in the email or by contacting us directly.

15. Anonymity and use of a pseudonym

Where lawful and practicable, you may be able to make a general enquiry anonymously or using a pseudonym.

However, for most clinical services, bookings, payments and health-related communications, it will usually be impracticable for us to deal with you without collecting identifying information.

16. Retention of information

We may keep personal information for as long as reasonably necessary for the purposes for which it was collected, and to meet our legal, professional, insurance and business record-keeping obligations.

When information is no longer required, we will take reasonable steps to destroy or de-identify it where appropriate.

17. Complaints

If you have a concern or complaint about how your personal information has been handled, please contact us using the details below.

We will consider your complaint and aim to respond within a reasonable time.

If you are not satisfied with our response, you may be able to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

18. Contact us

First Year Nutrition
Website: www.firstyearnutrition.com
Email: info@firstyearnutrition.com

19. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

Any updated version will be posted on this website and will take effect from the date of publication.

Last updated: 8 April 2026